ABSTRACT
This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.
ABSTRACT
This study assessed the influence of occupational roles and household tasks on Home Economics female lecturers‘ performanc...
BACKGROUND OF THE STUDY
According to Long (2012), tourism is an efficient approach to reinvigorate the...
ABSTRACT
This research entitled: ―Assessment of the causes of deviation from Islamic practices among the contemporary Muslims of the Nort...
ABSTRACT
This research work investigated the effects of micro-financing on Micro and Small ...
ABSTRACT
In Southern Kaduna, the Hyam Community always welcome foreigners every year, due to their friendliness and hospitable nature. Th...
Background to the Study
Nigeria is going through hard and perilous times. Nigeria is not alone in these challenges but...
ABSTRACT
This study focused on water allocation for different purposes in Tiga dam, using WEAP model to carry out analysis of the hydrolo...
ABSTRACT
Document clustering is an automatic unsupervised machine learning technique that aimed at grouping related set of items into clu...
INTRODUCTION
Water is essential and inextricably linked to life; without water, there is no life. This...
ABSTRACT
This research was carried out to find the impact of compute on record management in an office wit...