ABSTRACT
This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.
Abstract: Industry simulations are increasingly employed to bridge the gap between classroo...
BACKGROUND OF THE STUDY
According to (NBS, 2004 and Ojo) about 80% of graduates in Nigeria find it difficult to get empl...
Background to the Study
The first newspaper to be published was a daily news-sheet called actadium...
ABSTRACT
Older persons are known for wisdom because they have experienced more days or years on earth more than othe...
Background of the study
In most broadcast organizations today the “review of newspapers` h...
ABSTRACT
This study analyzes military rule and the political transition to democracy in Nigeria. It enquir...
ABSTRACT
Literature indicates that students‘ poor command of English language, unwillingness to engage in reading tasks and lack of...
ABSTRACT
This research work presents the development of a privacy aided trust routing model using social similarity in an Opportunistic N...
BACKGROUND OF THE STUDY
Employers not only recruit people, but they also begin a new relationship with...
Abstract
Maintaining steady cost projection on construction projects had been until recently an issue of serious concern...