ABSTRACT
This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.
ABSTRACT
This study focused on improving the reading difficulties of pupils using phonic and sy...
ABSTRACT
The study examined the effects of early marriage on the academic achievements of married female students in Nigerian Universitie...
CHAPTER ONE
INTRODUCTION
Background of the Study
Agriculture is the foundation and bedrock upon which the development of stable...
ABSTRACT
For sometimes now, it has been observed that some people dwell in tents while others live in thatched mud house...
ABSTRACT
In today's world, the masses, particularly students, find it difficult to understand or comprehend what they are being taugh...
ABSTRACT
Ever since Nigeria returned to democratic rule in 1999, there appears to be a general consensus that the true tenets of democrat...
BACKGROUND OF THE STUDY
Corruption and looting of public treasury is a major problem in the public sector accounting. Report from office...
Background of the Study
Poverty alleviation programs are critical in improving the living standards of...
Chapter One: Introduction
1.1 Background of the Study...