THE EFFECT OF QUALITY SERVICE DELIVERY ON CUSTOMERS PATRONAGE IN FIRST BANK PLC, KADUNA
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.
Related Project Materials
THE INFLUENCE OF SOCIOECONOMIC STATUS ON CAREER ASPIRATION AMONG SENIOR SECONDARY SCHOOL STUDENTS IN SOKOTO METROPOLIS
Abstract
This research is on the assessment of the influence of socio-economic status on career...
THE USE OF INFORMATION AND COMMUNICATION TECHNOLOGY IN TEACHING OF BUSINESS STUDY
ABSTRACT
This study was carried out on the use of information and communication technology...
THE DEVELOPMENT OF Al-5%Cu/GRAPHITE PARTICULATE COMPOSITES FOR ENGINEERING APPLICATIONS
ABSTRACT
A method of preparing cast aluminium alloy – graphite particulate composite using uncoated graphite with the addition of 1...
THE IMPACT OF INDUSTRY 4.0 ON VOCATIONAL TRAINING
Abstract: This study investigates the impact of Industry 4.0 on vocational training in Nige...
IMPORTANCE OF DICTION IN NEWSCASTERS IN DELIVERING EFFECTIVE NEWS AND PROGRAMMES TO THE AUDIENCE
ABSTRACT
The primary objective of this study is to investigate the significance of diction employed by...
NON-VIOLENT APPROACH TO INSURGENCY IN NIGER DELTA REGION OF NIGERIA
ABSTRACT
Insurgency and its consequent security challenges in the Niger Delta region have became a matter of global concern. This insurge...
THE ROLE OF CULTURAL INTELLIGENCE IN VOCATIONAL EDUCATION
Abstract: The role of cultural intelligence in vocational education is increasingly recogni...
PERCEPTION OF INTERNET USERS ON DATA DRIVEN ADVERTISING AMONGST UNIVERSITY STUDENTS
ABSTRACT
As a result of new and improved technologies and techniques, advertising has witnessed...
THE ROLE OF PROJECT-BASED LEARNING IN VOCATIONAL CURRICULUM DEVELOPMENT
ABSTRACT: The Role of Project-Based Learning in Vocational Curriculum Development investigates the effectiveness of project-based learning (PBL) in...
THE PSYCHOSOCIAL EFFECT OF INSTITUTIONALIZATION OF ORPHANS AND VULNERABLE CHILDREN IN OYO STATE
ABSTRACT
The study examined the psychosocial effect of the institutionalization of orphans and...
