ABSTRACT
This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.
BACKGROUND OF THE STUDY.
Government expenditure has served as a common means of using fiscal policy in many countries to achieve economic...
Abstract: This research analyzes the effectiveness of work-based learning (WBL) programs in...
Abstract
This study investigated the significance of family planning in the control of increasing population in Nigeria....
Background of the Study
The informal sector plays a significant role in the Nigerian economy, employing a large proporti...
THE IMPACT OF BUDGETING ON COST CONTROL
This study aims to: (1) investigate the impact of budgeting on cost control, (2)...
Background of the Study
E-tourism platforms, which enable travelers to plan, book, and manage their travel experiences online, have revol...
Chapter One: Introduction
1.1 Background of the Study
Media ethics are a cornerstone of responsi...
ABSTRACT
We have been studying a critical issue on the shore of conflict in an organization, it’s so crucial that...
ABSTRACT
Aeromagnetic data was analysed and used to delineate the structural features of the upper part of Nasarawa State of Nigeria whic...
ABSTRACT
Tremendous effort was made in this work to synthesize the three isomeric 3- (dimethylphenyl)aminopropanamides through the Michae...