ABSTRACT
This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisfaction of the customer. The methodology used in gathering data for the research work was the interview and questionnaire method were used. The finding of this research work was discovered that workers are satisfied with their present level of work and the customers are always right in first bank. It was concluded that a bank which produce and rendered good service efficiently would embrace the patronage of the public, even when a bank produced good service but desired the patronage of its customer. And it also recommended that management should ensure that the legal right and supplementary benefit of the staff are met on the best of their capacity. And they should improve on their service rendered to their customer so that more information would be given to customer on issues like loans, acquisition, and overdraft.
ABSTRACT
The thrust of this work is the evaluation of the expropriation of Nigeria’s vital human resources through the brain drain...
THE IMPACT OF GLOBALIZATION ON PUBLIC ACCOUNTING STANDARDS
This study explores the impact of globalization on public acc...
ABSTRACT
This study centres on Failure Evaluation of Engineering Projects in Nigeria, A case study of Pipeline and Product Marketing Comp...
THE ROLE OF STRATEGIC PLANNING IN ADMINISTRATIVE EFFECTIVENESS
Abstract: The objective...
Background of the Study
The development of political parties in Nigeria dates back to the days of the struggle for polit...
INTRODUCTION
UTI (Urinary Tract Infection) is a prevalent health issue among pregnant women (Saidi et al ,2015). Due to...
Abstract: THE IMPACT OF INVESTIGATIVE TECHNIQUES IN FORENSIC ACCOUNTING ENGAGEMENTS
This research investigates the impact of investigativ...
Abstract
Characterization and flotation studies were carried out on the Nasarawa-Eggon leadzinc ore sample through Chemical analysis, Min...
ABSTRACT
This study was carried out to examine the effect of poor working conditions on the performance of an office man...
ABSTRACT
This study was carried out on the effect of advertising on the sales of toothpaste using Unilever Nigeria Plc B...